Store Policy

🏝️ EPIC ALLIANCE CARIBBEAN – STORE POLICY

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🛍️ About Us

EPIC ALLIANCE CARIBBEAN is your regional e-commerce hub for consumable products powered by Amway Corporation (supplier/manufacturer). Epic Alliance operate warehouses across the participating Caribbean islands, each managed by a local representative to ensure efficient and reliable service.

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📦 Product Categories

Powered by the Amway Corporation, Epic Alliance supply high-demand, high-quality essentials, including:

• Nutrition

• Beauty

• Personal Care

• Home

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🧾 How to Order
   •    All purchases must be made through our secure online platform or mobile app.
   •    At the end of checkout, you will receive an email with payment instructions.
   •    Your local warehouse manager will handle your fulfillment.

💳 Payment Method
   •    We only accept online bank transfers as method of payment at this time.
   •    Proof of payment must be submitted within 24 hours of order placement.
   •    Orders are confirmed and processed only after payment is received.
   •    If payment is not received within 24 hours, your order will be automatically cancelled.

🚚 Pick Up & Delivery
   •    Orders are processed from the local island warehouse area.
   •    Standard delivery is 1–3 business days, depending on your location.
   •    Your warehouse manager will contact you to coordinate delivery or pickup.
   •    Delivery fees may vary by island.

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🔁 Returns & Exchanges

Due to the consumable nature of our products, returns are only accepted under specific conditions. Please contact the warehouse manager!

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🏬 Island Warehouses

We proudly operate warehouse hubs across participating Caribbean islands.
Each warehouse is managed by a local EPIC Warehouse Manager, who oversees:
   •    Inventory & storage
   •    Order fulfillment
   •    Delivery or pickup coordination
   •    Customer assistance

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📞 Customer Support

Have questions or concerns? We’re happy to help.

Email: epicgrenada@gmail.com
WhatsApp Support: +1 (473) 538-4752